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Spa Policies

 

Couples  Experience RoomArrival Time

Please arrive 10 minutes prior to your scheduled appointment time. Late arrival may result in an adjustment to your service, and we cannot neglect the next scheduled guest.

Gratuity

Accepted in the form of cash or personal check. Can also be added to a credit card prior to running a credit card for services. 

Forms of Payment

We accept Visa, Master Card, Discover, bank debit cards, cash and personal checks. Personal checks are subject to a $25 return fee.

Gift Certificates

Gift Certificates are available for purchase in our spa during office hours. You may also create gift certificates and print instantly online from our website. We do not refund gift certificates and they may only be redeemed toward services or products in our spa.

Cancellation Policy

As a courtesy to other guests and our therapists, please notify us at least 4 hours in advance if you must cancel or change any scheduled services. Without this notification, you will be charged one half of the service reserved. In addition, all spa packages much be guaranteed with a credit card.

a Touch of Tranquility

Valuables

Valuables should be left home. Many treatments require removal of all jewelry, personal items and or clothing, we regret that we cannot be responsible for their loss or damage.

Product Returns

Exchanges or store credit, with receipt within 14 days of purchase, will be made only if the product is unused, unopened, and in its original packaging.

Professional Boundaries

Should a client exhibit inappropriate behavior, services will be terminated immediately and the client will be charged in full. 

Waiting Room in new Spa location in Yakima

 

Release Form

I understand that the massage/body work that I receive is provided for the basic purpose of relaxation. If I experience any pain or discomfort during the session, I will immediately inform the practitioner so that the service can be adjusted to my comfort. I agree to inform/update the practitioner with any medical conditions that I may have and that there shall be no liability on the practitioner’s part should I fail to do so.

 

Download the Spa Policies

 

New Patient Forms

Prior to arrival, please download the New Patient Forms, complete and bring them to your first appointment.